Scale Text Annotation Services
without sacrificing quality or compliance

Abaka delivers scholar-reviewed text labels, NER, and LLM-ready datasets with multi-layer QA, secure pipelines, and elastic throughput for your team’s training and evaluation cycles.

When text labels slip, everything downstream compounds: intent models drift, retrieval quality drops, and RLHF rewards teach the wrong behavior. Teams often discover too late that 5–10% noisy annotations can erase weeks of training gains, while internal reviewers spend 20–40% of their sprint time rechecking work instead of shipping. The result is delayed launches, higher inference and support costs, and governance gaps—especially when datasets span multiple languages, domains, or policy-sensitive content.

Abaka fixes the bottleneck with Human Intelligence — Data for Frontier AI: vertically specialized annotators across 50+ countries, scholar-network reviewers for high-stakes domains, and Abaka Forge workflows that standardize guidelines, sampling, and audits. You get consistent schemas, measurable acceptance criteria, and a production pipeline that scales from pilot to millions of examples—without repurposing your data or building models that compete with you.

The Text Annotation Services Bottleneck

01

Quality Decay

Text labeling quality drops as projects expand from a few thousand examples to multiple domains and languages. Without calibrated rubrics, edge cases and ambiguous intents create inconsistent tags, and a small error rate can dominate training signal. Abaka runs multi-layer QA with gold sets, consensus checks, and expert escalation so you can target 99% accuracy where it matters most—especially for medical, legal, coding, and reasoning-heavy corpora.

02

Volume Walls

Most teams hit a throughput ceiling: internal SMEs can’t review fast enough, and vendor pipelines stall on unclear guidelines. Abaka scales through 1M+ specialized annotators and controlled throughput (up to 500 files/day per annotator) to prevent fatigue-driven mistakes. With Abaka Forge, you can ramp volume without changing the schema midstream, keeping training batches stable and reducing relabel cycles that can add 2–4 weeks to delivery.

03

Compliance Friction

Text data often contains PII, regulated content, or proprietary knowledge. If access controls, audit trails, and provenance aren’t built in, reviews slow down and security teams block production. Abaka operates under SOC 2 and ISO 27001 aligned practices with GDPR/CCPA readiness, strict NDAs, and segregated secure pipelines. You get full IP provenance and 0% copyright risk on collected data—so approvals move faster and releases don’t get stuck in legal review.

01

Named entity recognition with domain-specific taxonomies

Design and execute NER pipelines for products, places, organizations, medical entities, and policy-sensitive terms. Abaka Forge supports span-level labeling, nested entities, attributes, and adjudication. Your team gets consistent guidelines, reviewer escalation, and exports for modern NLP stacks. Typical outputs include BIO/BILOU tags, JSONL span schemas, and CoNLL-style files for search, compliance, and assistant workflows.

02

Intent classification and routing for assistant accuracy

Build robust intent sets for customer support, enterprise copilots, and workflow automation. We help define intent hierarchies, handle ambiguous utterances, and attach metadata such as channel, sentiment, and risk flags. Abaka’s multi-layer QA reduces label drift over time while maintaining stable definitions. Deliverables ship in CSV/JSONL with train/validation splits and change logs aligned to your release cadence.

03

Taxonomy creation, normalization, and long-tail coverage

Turn messy, evolving categories into a versioned taxonomy your models can learn. Abaka supports ontology building, label maps, synonym dictionaries, and deprecation rules. Use Abaka Forge to track guideline revisions and retroactive relabel requirements. This is especially useful for retail catalogs, finance topics, automotive service logs, and security triage where long-tail concepts drive user outcomes.

04

Policy and safety labeling for controlled deployments

Annotate content for safety classes like self-harm, hate, harassment, sexual content, and regulated advice, with escalation paths and reviewer calibration. Abaka’s secure pipelines and strict NDAs support sensitive corpora. Outputs can include multi-label tags, severity ratings, and rationale fields to support audits and evaluation. This work pairs naturally with red-teaming and human evaluation loops for LLM governance.

05

Reasoning and math annotations for frontier training

For advanced LLM training, Abaka provides scholar-network reviewers across mathematics, coding, and science domains. We can label reasoning difficulty, verify solutions, and structure prompts/responses for instruction following. When needed, teams can staff Math/Coding specialists at $18/hr and STEM generalists at $12/hr, with QA gates and sampling plans implemented in Abaka Forge for consistent acceptance criteria.

06

Multilingual text annotation across 50+ countries

Scale annotation for multilingual chat, translation evaluation, and regional compliance. Abaka recruits native speakers and applies locale-specific style guides so labels reflect real user intent, not literal translations. You can run language-specific rubrics, back-translation checks, and reviewer adjudication. Deliverables include language-coded JSONL/CSV, aligned segments, and metadata for dialect and register—useful for global assistants and cross-market analytics.

07

RLHF-ready preference data and ranking workflows

Create pairwise preferences, multi-response rankings, and rubric-based scoring that directly feeds RLHF training. Abaka Forge enables task templating, rater calibration, and audit sampling so reward models learn stable signals. We support instruction following, refusal correctness, helpfulness/harmlessness, and style constraints. Outputs include preference JSONL, rubric score tables, and rater metadata for bias and drift analysis.

08

Production QA, audit trails, and versioned datasets

Move from ad hoc checks to a measurable production system: gold sets, inter-annotator agreement targets, adjudication queues, and weekly acceptance dashboards. Abaka Forge tracks guideline versions, label distributions, and change requests so you can reproduce datasets across releases. This is critical for regulated industries and foundation model labs that require provenance and repeatable evaluation.

Why Outsource Text Annotation Services

01

Faster Delivery

Ramp from pilot to production without waiting to hire and train an internal labeling team. Abaka standardizes guidelines and QA so you can start shipping usable batches in days, not quarters, and keep a steady weekly cadence for training runs.

02

Direct Savings

Reduce relabeling, reviewer bottlenecks, and tooling overhead. With Abaka Forge workflow templates and calibrated reviewers, you spend less engineering time on cleanup and more on model iteration—especially when tasks span multiple teams and languages.

03

Risk Reduction

Operate with SOC 2 and ISO 27001 aligned controls, strict NDAs, segregated pipelines, and GDPR/CCPA readiness. Your data remains exclusively yours—never repurposed, resold, or shared—supporting safer procurement and governance approvals.

04

Elastic Scalability

Scale up for launch deadlines and scale down after milestones without disrupting definitions or quality gates. Abaka’s global workforce and controlled throughput (up to 500 files/day per annotator) help avoid burnout-driven label drift at high volume.

05

Domain Expertise

Access scholar-network specialists in automobile, medicine, law, mathematics, and coding for high-stakes text corpora. This prevents “surface-level” labels that look fine statistically but fail on edge cases your users care about.

06

Innovation Velocity

Experiment faster with new schemas like rationale fields, multi-intent routing, or preference rankings for RLHF. Abaka can stand up pilots, validate rubrics, and roll successful formats into production—without derailing your main roadmap.

Industries We Serve

Automotive

Annotate service logs, driver feedback, and ADAS incident narratives for intent, taxonomy, and safety signals. Abaka supports domain-specific terminology and escalation for edge cases so downstream models can power diagnostics, support copilots, and fleet analytics.

GenAI / Foundation Models

Create instruction-following datasets, preference rankings, and high-quality text corpora for pretraining and post-training. Abaka’s scholar-network reviewers and RLHF workflows help your team produce stable signals across reasoning, coding, and policy tasks.

Embodied AI / Robotics

Label robot logs, natural-language commands, and task narratives that connect perception to action. Abaka helps define hierarchical intents, failure taxonomies, and safety categories so agents learn robust behaviors and your evaluations reflect real operator language.

Healthcare

Annotate clinical-style text, call transcripts, and patient-facing assistant content with careful escalation, privacy controls, and domain reviewers. Use NER for conditions/medications, structured triage intents, and safety constraints to reduce harmful outputs.

Retail

Normalize product and search queries into clean taxonomies: intent, category mapping, sentiment, and returns reasons. Abaka’s structured guidelines improve retrieval and recommendation quality while keeping long-tail categories consistent across seasonal catalog changes.

Finance

Label communications and documents for compliance, risk, and customer intent—supporting triage, summarization, and monitoring workflows. Abaka’s secure pipelines and audit trails help you maintain provenance while improving model reliability on edge cases.

Geospatial

Annotate place names, POI mentions, and location-linked narratives for entity resolution and structured extraction. Abaka supports multilingual variants and normalization to internal IDs, enabling better search, routing assistants, and geospatial analytics.

Security / Defense

Classify and extract signals from reports, tickets, and analyst notes with strict access control and segregated workflows. Abaka supports taxonomy-based triage, red-flag labeling, and reviewer adjudication to improve detection and reduce false positives.

Agriculture / Industrial

Label maintenance notes, incident descriptions, and operator logs for fault categories, parts, and root-cause signals. Abaka helps build stable ontologies across sites and languages, enabling faster diagnosis, better support, and more reliable automation.

How It Works

1) Day 0–3 — Scope, schema, and acceptance criteria

We align on your target model outcomes, define label schemas (entities, intents, taxonomies, rationales), and set measurable QA gates. Abaka configures Abaka Forge projects, access controls, and sampling plans, then imports a small calibration set to validate guidelines.

2) Week 1–2 — Pilot production and rubric calibration

Abaka runs a pilot with trained annotators and reviewer adjudication to surface edge cases early. You receive batch outputs plus error analysis: confusion matrices for intents, boundary disagreements for NER, and guideline refinements so production doesn’t drift as volume grows.

3) Week 2–3 — Scale to production throughput

After pilot sign-off, we scale workforce and automation while keeping the same rubric and audit plan. Abaka Forge enforces task templates, gold checks, and reviewer escalation. Deliverables ship in your preferred formats (JSONL/CSV/CoNLL) with version tags.

4) Ongoing — Secure operations and continuous improvement

We maintain secure, segregated pipelines with strict NDAs and provenance tracking. As your product evolves, we manage label-map changes, deprecations, and retroactive relabel decisions. Your team gets predictable delivery without rebuilding internal operations.

5) Weekly — Reporting, audits, and change-control

Every week, you receive QA metrics, sampled audits, and issue logs: edge-case counts, guideline clarifications, and drift warnings. We review upcoming releases and adjust the queue, ensuring training and evaluation datasets stay aligned to your roadmap and policy needs.

Modality & Format Coverage

Text Annotation Services often connect to multimodal training and evaluation. Abaka supports consistent schemas across text, RLHF, and multimodal data, with exports designed for modern LLM pipelines and reproducible dataset versioning.

ModalityAnnotation TypesToolsOutput Formats
TextNER (span), intent & topic classification, taxonomy mapping, sentiment & tone tags, rationale fieldsAbaka ForgeJSONL, CSV, TSV, CoNLL, Parquet
LLM RLHFPairwise preference, multi-response ranking, rubric scoring, refusal correctness checks, safety & policy reviewsAbaka ForgePreference JSONL, rubric score tables (CSV), prompt-response logs, Parquet, eval reports (PDF/HTML)
ImageCaptioning, dense captioning, VQA pairs, text-in-image transcription, multimodal safety tagsAbaka ForgeJSON, JSONL, COCO-style JSON, CSV, Parquet
VideoTemporal captions, instruction following from video, event tagging, spatial reasoning QAs, safety classificationAbaka ForgeJSONL, CSV, timecoded segments (SRT/VTT), Parquet, clip manifests
3D/4D Point CloudObject labeling, semantic segmentation, scene descriptions, instruction grounding text, QA auditsAbaka ForgeJSON, CSV, PLY metadata, Parquet, sequence manifests
LiDAR + Camera fusionCross-sensor object alignment, lane/scene descriptions, sensor-synced narratives, QA sampling, edge-case taggingAbaka ForgeJSON, CSV, sensor sync manifests, Parquet, dataset version logs
AudioTranscription, speaker diarization tags, intent from calls, sentiment, safety & policy labelsAbaka ForgeJSONL, CSV, RTTM, SRT/VTT, Parquet

Success Story

A frontier model lab

The team needed a large, high-precision text annotation pipeline to improve instruction following and reduce refusal mistakes across multiple languages. Prior vendor outputs looked acceptable on aggregate but failed on edge cases, and internal SMEs were spending too much time adjudicating inconsistent labels. They also required strict data handling: segregated access, auditable exports, and clear provenance so the resulting datasets could be reused safely across training runs and evaluations.

Abaka designed a rubric-first workflow in Abaka Forge: taxonomy definitions, gold sets for calibration, and an escalation ladder to scholar-network reviewers in mathematics, coding, and safety. We ran a pilot to quantify disagreement drivers, tightened guidelines, and then scaled workforce while preserving QA gates. The pipeline produced parallel datasets for supervised fine-tuning and RLHF preferences, with versioned exports (JSONL/Parquet) and weekly reports covering drift, error clusters, and change requests.

Within three weeks, the customer moved from pilot to steady production with consistent labels across languages and domains. Reviewer workload dropped because edge cases were resolved upstream through adjudication rules rather than ad hoc SME intervention. The lab shipped new training batches on a weekly cadence and saw measurable improvements in instruction-following stability and refusal correctness—while maintaining secure handling and repeatable dataset provenance with 99% accuracy targets and controlled throughput up to 500 files/day per annotator.

99%
Targeted label accuracy with multi-layer QA
3 weeks
Pilot-to-production ramp for text workflows
50+
Countries covered for multilingual annotation

By the Numbers

2019
Founded — trustworthy data partner for frontier AI
1,000+
Enterprise and research customers served
50+
Countries for multilingual delivery
1M+
Vertically specialized annotators available

What Customers Say

We came in with a messy intent set and inconsistent labels from multiple sources. Abaka helped us lock the taxonomy, calibrate reviewers, and deliver weekly batches we could train on immediately. The audit trail and versioning made it easy to reproduce experiments and explain changes to stakeholders.

Director of Applied ML Enterprise Software Company

The difference was guideline discipline. Edge cases were surfaced early, adjudicated, and documented instead of being rediscovered every sprint. Our SMEs stopped acting as a manual QA team and started focusing on evaluation design and model behavior analysis.

Head of Data Quality Foundation Model Lab

Security reviews usually slow vendors down, but Abaka’s segregated workflows and NDAs were straightforward. We were able to share sensitive text safely, get consistent outputs, and maintain provenance for future reuse without worrying about data repurposing.

Security & Compliance Lead Financial Services Firm

We needed multilingual coverage and consistent intent tags across regions. Abaka staffed native speakers, ran calibration checks, and gave us clean exports aligned to our training pipeline. The weekly reporting made drift visible before it impacted production metrics.

Product ML Manager Global Consumer Platform

Why Choose Abaka

01

A trustworthy text annotation partner built for frontier AI delivery.

Abaka combines scholar-grade reviewers, a global specialized workforce, and Abaka Forge tooling to deliver text labels you can train and evaluate on with confidence. You get secure, segregated pipelines; clear provenance; and versioned exports—plus a partner that never builds models that compete with you. Your datasets stay exclusively yours: never repurposed, resold, or shared. The outcome is faster iteration with fewer relabel cycles and fewer surprises at deployment.

02

99% accuracy focus

Multi-layer QA with gold sets, consensus checks, and adjudication helps you hit 99% accuracy targets where it matters—especially for NER boundaries, ambiguous intents, and policy-sensitive classes.

03

Scholar-network reviewers

Access domain specialists across medicine, law, mathematics, coding, and science to validate high-stakes labels and prevent “looks-right” annotations that fail on real edge cases.

04

Abaka Forge production workflows

Standardize task templates, sampling, and audits in Abaka Forge so guidelines don’t drift. You receive versioned exports, change logs, and repeatable datasets aligned to your release cadence.

05

Security and provenance by design

SOC 2 and ISO 27001 aligned operations, strict NDAs, segregated pipelines, and GDPR/CCPA readiness support sensitive text. Full IP provenance keeps data governance defensible over time.

06

Self-funded, profitable, and built to be your long-term data partner

Abaka is self-funded and profitable, founded in 2019, with offices in Singapore, Paris, and Silicon Valley. With no model competition and no acquisition pressure, we optimize for consistent delivery and long-term trust—so your annotation program remains stable as your datasets and governance needs grow.

Frequently Asked Questions

How much do Text Annotation Services cost?
Pricing depends on task complexity, domain expertise, and QA depth. For example, Abaka can staff LLM Math/Coding annotation at $18/hr and STEM Generalist work at $12/hr, with structured QA and adjudication in Abaka Forge. Some tasks are priced per unit in other categories (e.g., dense captioning at $6/hr or image editing at $8/hr), but text projects are typically hourly with clear acceptance criteria. Talk to an Expert to scope a pilot and get a line-item quote.
How long does it take to start a text labeling project?
Most teams can start with a scoped pilot in Day 0–3 for schema and access setup, then Week 1–2 for calibration and initial production batches. Moving to scaled production commonly follows in Week 2–3 once guidelines are stable and QA gates are proven. Timelines depend on how mature your taxonomy is and whether you need multilingual coverage or expert escalation. Abaka keeps delivery predictable through versioned guidelines, sampling plans, and weekly reporting.
What text annotation formats do you deliver (JSONL, CoNLL, etc.)?
We deliver common training-ready formats including JSONL, CSV/TSV, and CoNLL-style exports for NER. For RLHF-style work, we provide preference JSONL, rubric score tables, and rater metadata for analysis. If you have an internal schema, Abaka can map to it and include dataset version tags and change logs for reproducibility. Abaka Forge supports structured fields (labels, rationales, spans, attributes) so exports remain consistent across releases.
What accuracy can you achieve for text annotation?
Abaka targets high accuracy through multi-layer QA: gold sets, reviewer adjudication, and calibrated rubrics. For many programs, teams aim for 99% accuracy in critical label categories, with acceptance criteria defined at the start of the engagement. The achievable level depends on label ambiguity (e.g., overlapping intents, nested entities) and guideline maturity. We make accuracy measurable by reporting sampled audits, disagreement drivers, and drift signals weekly so you can intervene before errors scale.
How do you keep my text data secure and private?
Abaka operates with SOC 2 and ISO 27001 aligned controls, strict NDAs, and segregated secure pipelines. Access can be scoped by role, project, and dataset, and we maintain auditability through controlled workflows and versioned exports. Abaka is GDPR and CCPA ready and maintains full IP provenance, including 0% copyright risk on collected data. Importantly, we never repurpose, resell, or share your data, and we do not build models that compete with you.
Do you support multilingual text annotation and native speakers?
Yes. Abaka supports multilingual annotation across 50+ countries with native-speaker staffing and locale-specific guidelines. We can run language-specific rubrics, back-translation checks where helpful, and reviewer adjudication to ensure labels reflect real user intent rather than literal translations. Deliverables include language codes, dialect/register metadata when needed, and consistent label maps across regions. This is useful for global assistants, customer support routing, translation evaluation, and multilingual safety labeling.
How are you different from typical data labeling vendors?
Abaka focuses on frontier AI delivery: scholar-network domain reviewers, a global specialized workforce, and a production platform (Abaka Forge) that enforces QA and change control. We operate with strong security posture and provenance, and we never build models that compete with you. Your datasets remain exclusively yours—never repurposed or resold—reducing governance risk. The result is fewer relabel cycles, clearer acceptance criteria, and datasets that stay consistent as you scale.
Can we change guidelines or label schemas after the project starts?
Yes—change requests are expected in real production. Abaka manages schema evolution through versioned guidelines, label-map diffs, and controlled rollout plans so you can avoid mixing incompatible labels in the same training split. We’ll quantify what needs retroactive relabeling versus forward-only changes, then schedule updates without interrupting throughput. Weekly reporting tracks drift and edge cases so changes are driven by evidence, not guesswork, and your team keeps reproducible datasets for experiments.
Can we run a small pilot before committing to a larger program?
A pilot is the recommended starting point. In Week 1–2, we label a calibration set, validate rubrics, and surface ambiguity drivers (intent overlap, unclear entity boundaries, policy edge cases). You receive sample outputs, QA metrics, and recommendations to tighten guidelines before scaling. This reduces risk and prevents expensive relabel cycles later. Once you sign off on acceptance criteria, Abaka can scale to production in Week 2–3 with the same workflows and audits.
Who owns the labeled data and can you reuse it?
You own the labeled data. Abaka’s trust differentiator is clear: your data is exclusively yours—never repurposed, resold, or shared. We also never build models that compete with you. This applies to your raw inputs, derived annotations, guidelines, and outputs. If you require additional contractual language, Abaka supports strict NDAs and project-specific access controls to ensure your IP, provenance, and governance requirements are met end-to-end.
What tooling do you use for text annotation projects?
We run projects on Abaka Forge—an all-in-one platform for collection, cleaning, annotation, and production workflows. For text tasks, it supports templated instructions, structured fields, reviewer queues, sampling, and audit trails, plus exports in common ML formats. Forge can also coordinate RLHF workflows and multimodal tasks in the same environment, which helps when your program spans text, image, and evaluation. Credits are available at $0.20 USD each for platform usage where applicable.
What is the minimum project size for Text Annotation Services?
There’s no one-size minimum; Abaka supports both small pilots and large production programs. Many teams start with a calibration set large enough to validate rubrics and measure disagreement (often a few hundred to a few thousand items), then scale once acceptance criteria are proven. If you only need expert review for a narrow domain, we can scope a smaller engagement using scholar-network reviewers. Talk to an Expert and we’ll recommend a right-sized pilot based on your timeline and risk tolerance.

Ready to Get Started?

Label the Present. Train the Future.